Refund policy

Refund & Return Policy

Last Updated: September 29, 2026

At Profragrance, we want you to be happy with your purchase. Because fragrance products are personal-use products and opening or using them can affect their condition and resaleability, we have specific requirements for returns.

1. 14-Day Return Period

Profragrance accepts eligible returns requested within 14 calendar days of delivery.

To be eligible for a return, the product must:

Be unopened and unused.
Remain in its original condition.
Have its original packaging, seals, labels, and accessories intact, where applicable.
Not have been sprayed, tested, worn, altered, transferred, or otherwise used.
Be in a condition that allows it to be resold.

2. Opened or Used Fragrances

For sanitary and product-integrity reasons, opened, sprayed, tested, used, altered, or tampered-with fragrances are not eligible for ordinary returns or refunds.

This applies to both full-size fragrances and fragrance decants/samples.

We understand that fragrance is highly personal and that a scent may smell different from what you expected. However, we cannot accept a return simply because you do not like the fragrance, its longevity, projection, or how it smells on your skin after the product has been opened or used.

This restriction does not limit any rights or remedies that may apply under applicable law for defective, incorrect, damaged, or otherwise legally nonconforming merchandise.

3. Decants and Samples

Decants and samples are subject to the same return restrictions.

Because decants and samples are prepared in separate containers for sampling purposes, they cannot be returned after being opened, sprayed, tested, or used.

4. How to Request a Return

Please contact Profragrance before sending any product back.

Include:

Your order number;
The name associated with the order;
The product you wish to return;
The reason for the return; and
Any photographs we reasonably request.

Do not send a return to an address unless Profragrance has provided return instructions.

5. Return Shipping

For discretionary returns that meet our return requirements, the customer is generally responsible for the cost of return shipping unless otherwise stated by Profragrance or required by applicable law.

Original shipping charges are generally non-refundable for discretionary returns.

6. Return Inspection

Once we receive a returned product, we may inspect it to determine whether it meets the requirements of this policy.

If the product is found to have been opened, sprayed, tested, used, altered, transferred, damaged through customer handling, or otherwise not in eligible condition, the return may be denied.

7. Approved Refunds

If your return is approved, the refund will generally be issued to the original payment method.

The time required for a refund to appear in your account depends on your bank, credit-card issuer, payment provider, or other financial institution.

Profragrance cannot control processing times imposed by your financial institution after we have initiated a refund.

8. Damaged, Leaking, or Incorrect Products

If your order arrives damaged, leaking, broken, defective, or contains the wrong product, please contact us as soon as reasonably possible after delivery.

We may request photographs of:

The shipping box;
The shipping label;
The product;
Any visible damage or leakage; and
The product's packaging.

Please keep the product and packaging until we have had an opportunity to investigate the issue.

We may work with the applicable shipping carrier or other service provider to investigate damage that occurred during transportation.

Profragrance reserves the right to investigate suspected fraudulent or abusive claims.

9. Lost or Stolen Packages

Once an order has been properly packaged and transferred to the shipping carrier, delivery is generally controlled by the carrier.

If tracking shows that a package was delivered to the address provided during checkout, Profragrance is generally not responsible for theft or loss occurring after delivery.

If tracking shows that your package was delivered but you cannot locate it, please first check with household members, neighbors, building management, and the carrier.

We may assist with a carrier investigation where appropriate.

10. Incorrect Shipping Address

Customers are responsible for providing an accurate and complete shipping address.

If an order is returned to Profragrance because an incorrect or incomplete address was provided, additional shipping costs may apply if the customer requests that the order be shipped again.