Contact information

Contact Profragrance

Have a question about a fragrance, your order, shipping, returns, or anything else? We're here to help.

At Profragrance, we're passionate about fragrances and want to make sure you have a great experience shopping with us. Whether you're looking for a specific scent, have a question about a decant, or need help with an existing order, feel free to reach out.

Customer Support

Email: support@profragrance.net

We recommend including your order number when contacting us about an existing order so we can assist you as quickly as possible.

Phone: Coming soon

Business Hours

Monday–Friday: (EST) M-TH 9am-5pm F 9am-3pm
Saturday–Sunday: (EST) Sat 9am-3pm Sun closed

We aim to respond to customer inquiries as quickly as possible during our business hours. Response times may be longer during weekends, holidays, major promotions, or periods of high order volume.

Questions About Your Order?

If you're contacting us about an order, please include:

Your order number
The name or email address used when placing the order
A brief description of how we can help
Photos, if you're contacting us about a damaged, leaking, or incorrect product

For damaged or leaking packages, please keep the product and packaging until we've had an opportunity to review the issue.

Returns & Refunds

Before sending a product back, please contact us first.

For information about our return requirements and 14-day return period, please review our Refund & Return Policy.

Shipping Questions

Profragrance currently ships within the United States only.

For information about processing times, delivery, carrier delays, and other shipping questions, please review our Shipping Policy.

Wholesale & Bulk Orders

Interested in purchasing fragrances in larger quantities for your business?

Profragrance does not currently have a standard wholesale program or published minimum order quantities. However, businesses interested in bulk purchases are welcome to contact us to discuss available products and quantities.